At Velasco Cues, we aim to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are processed after payment confirmation. Processing time may take 1 to 3 business days, depending on product availability, order volume, and customization requirements.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery time may vary depending on the customer’s location and the selected courier.

Local deliveries usually take 3 to 7 business days after the order has been shipped. International delivery times may vary depending on the destination country, customs processing, and courier service.

Shipping Fees

Shipping fees are calculated based on the delivery location, product size, weight, and courier rates. The final shipping fee will be shown before checkout or confirmed before order completion.

Order Tracking

Once your order has been shipped, we may provide a tracking number or delivery update through email, SMS, or direct message.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details. Velasco Cues will not be responsible for delays, failed deliveries, or additional fees caused by incorrect or incomplete shipping information.