Return & Refund Policy

At Velasco Cues, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Return Eligibility

Returns may be accepted if the item received is damaged, defective, incorrect, or significantly different from what was ordered.

To request a return, customers must contact us within 7 days after receiving the item.

Non-Returnable Items

The following items are not eligible for return:

Custom-made or personalized products
Used, damaged, or altered items caused by the customer
Items without original packaging
Sale or clearance items, unless defective
Products returned without prior approval

Refund Process

Once we receive and inspect the returned item, we will notify the customer if the refund request is approved or denied.

Approved refunds will be processed through the original payment method or another agreed payment method. Processing time may vary depending on the payment provider.

Exchange Policy

If the item is defective or incorrect, we may offer a replacement or exchange, depending on product availability.

Return Shipping Fee

Return shipping fees may be shouldered by the customer unless the return is due to our error, such as sending the wrong or defective item.