At Velasco Cues, we are committed to delivering your orders safely and efficiently, both locally and internationally. Please review our shipping policy to understand how we handle your purchases.

Processing Time
For pre-made cue sticks, orders are typically processed and shipped within 3–5 business days after payment confirmation. Custom cues require a longer lead time depending on design complexity and materials selected. Estimated build and shipping timelines will be communicated upon order confirmation.

Shipping Methods & Carriers
We use trusted courier services for both domestic and international shipping to ensure reliable and trackable delivery. Available carriers and estimated delivery times may vary by destination.

Shipping Fees
Shipping costs are calculated based on package weight, size, and destination. Final shipping fees will be displayed at checkout or discussed during direct order communication.

International Shipping
We offer international shipping to most countries. Please note that customs duties, taxes, or import fees may apply depending on your local regulations. These charges are the responsibility of the buyer.

Tracking Information
Once your order is shipped, you will receive a tracking number via email or WhatsApp so you can monitor your shipment’s progress in real-time.

Delays & Issues
While we strive to meet expected delivery timelines, unforeseen delays may occur due to weather, customs, or courier service disruptions. Velasco Cues is not responsible for delays once the package is in transit, but we will assist in tracking and resolving any delivery issues.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and ensure your satisfaction.

Contact Us
For any shipping-related questions or concerns, feel free to reach out:

Phone: +63 921 457 8043
WhatsApp: +63 921 457 8043
Email: breakercustomcues@gmail.com
Address: Purok 1 Morales Compound, San Isidro, Guagua, Philippines, 2003